Had warranty work done for an o2 sensor. My deductible was 100$ through my warranty so I figured why not. Also had cab noise I didn’t know where it was coming from and wanted to see if that was also covered or if they could find what it was and where it was. The noise ended up being a creaked seal on my cab lights allowing wind to come through and whistle. O2 sensor ended up being bad also. I got a call saying that the o2 bill was 686$!!!!!! warranty would only cover 150$ and I had to pay the rest. This started to not make sense at all to me. I got into the shop and asked for detailed invoice to help it make sense. Turns out they never did the work so I didn’t have to pay that 530$ bill (thank god). However I went to leave and I had to pay $317 for them to test the o2 sensor wires and to look at my truck to figure out where that noise was coming from. Neither of the issues were resolved and I had to pay $317 dollars. Do not go here unless you like to pay people to look at things. This is unbelievable!!! I’m thankful that’s all I had to pay but get real. Also calling NVP warranty to get into another shop of my choice as this is max a 120$ job with parts.
Mr. Allen, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. After reviewing the details of the work performed on your vehicle, it is clear that we followed our standard process for diagnostics and approvals. At our shop, no work is ever performed without prior authorization from the customer, even when a third-party warranty company is involved. As is standard practice with most aftermarket warranty companies, customers are responsible for any diagnostic testing fees. This policy was explained to you at multiple stages of the process, and you authorized the diagnostic steps taken. Our initial testing, approved by you for two hours, helped narrow down the issues with the O2 sensor and wind noise. When an additional hour of testing was needed to confirm the failure of the O2 sensor, you authorized it as well. Once the diagnosis was completed, we provided you with an estimate for the repair, which you declined. It’s important to note that had you chosen to proceed with the repair, the additional diagnostic fee would have been covered by the warranty company. You were informed that taking the vehicle to another shop might result in additional diagnostic charges, as per the warranty company’s policy. Regarding your concerns about the warranty coverage, we understand your frustration. Unfortunately, aftermarket warranty companies often do not cover 100% of diagnostic or repair costs, which can lead to unexpected out-of-pocket expenses. This is why we prioritize keeping our customers informed throughout the process, so they can make the best financial decisions for their circumstances. We also want to note that we have made an attempt to reach out to you to discuss and resolve this matter, but we have not received a response. We are always available to address any questions or concerns you may have. Thank you for your feedback and the opportunity to provide clarity on this matter. Sincerely, Justin, Owner
- I-86 Truck Repair & Auto Service