Our vehicle was due for an oil change, and we were leaving on a short, impromptu getaway as a family in a couple of days. They were able to get me in before we left when most everyone else was scheduling a week or more out. The appointment took about an hour and the cost was very close to that of other oil change services in the area. For the full synthetic oil change with filter I usually pay around $60-70, this one was slightly higher. The service included a multi-point inspection to let me know what other potential issues I may need to address, but with no pressure to have it done immediately by them. Their suggestions included items I already knew about, such as air filter and rear window wiper, and also a check of my tire wear and tread depth. The employees I met were pleasant and professional. During the time I was there, I was able to observe how they interacted with several customers, both in person and on the phone. Each person was treated with respect and if the customer had any questions, they were answered with any details explained if necessary. I was very impressed at one point as I had actually forgotten that I had a coupon for the service. On the coupon it states you must present/mention the coupon before the service is started. I was asked during the time I waited if I had a coupon. I explained I did but had forgotten about it. They allowed me to use it anyway. Each employee I saw was using a face mask as required, and I was told by the owner, everyone has their temperature checked regularly, and per requirements, is sent home at the first sign of illness. The waiting area is immediately inside the entry door and across from the service counter. There are currently only two seats available, probably to accommodate today's social distancing requirements. I'm not a coffee drinker, but I believe coffee and tea were both available if wanted. However, I don't believe any was premade, again, maybe due to the current restrictions. The restrooms were located just past the waiting area. I can attest the Men's room was clean, with plenty of soap and sanitizer provided. Overall, my experience at I-86 was pleasant. Although I may have paid slightly higher then at other service providers, I believe the professionalism, quality of service, and ability to get an appointment rather quickly was worth the extra money.
Hello, and thank you Leon and Kim!! We love customer feedback. It's our goal to fit in an oil service for high priority calls like yours and to have you out the door in about an hour, including new customer intake. I'm glad our team was able to work you in while you waited! Sometimes a tech is waiting for parts and has a small block of time open. We have an all day customer shuttle that helps get short services into the day's work flow, if we can have a vehicle for the day to work in. Like a dr office when they fit you in between appointments. We typically have 4 chairs in the lobby but you guessed correctly on all accounts. Others were removed because of our safety plan. There are also 2 chairs and a little table out front under the canopy if weather permits, and this is a popular spot - particularly if customers are more cautious about illness. In addition, we offer a vehicle shuttle in the local area which has been much appreciated by customers during this time. The Service Advisors make the coffee fresh for waiting customers, a variety of hot teas, and flavor packets for cold beverages using the water cooler are available next to the complimentary snacks. I hope that you were provided with a digital copy of your Vehicle Check-Up with photos and/or video as well. That is texted or emailed to all customers. This service is performed at every visit for customer peace of mind, and we feel you should know the vehicle status for planning. No surprises! As an owner, it's reassuring to hear so many positive things about your I-86 Experience. Thanks for taking time to share! We sincerely hope your trip was everything you expected, with safe travel. Ronda Whitford, Owner
- I-86 Truck Repair & Auto Service