Took bmw there because they said they could fix it , what a joke.They didn't have a clue .The only thing they knew is what they repeated from what I had told them.Save your money don't go by what they advertise.
Mr. Shuart. We always appreciate customer feedback and I do apologize for any miscommunication on our part. There is a BMW procedure that was followed by our ASE Certified Technician, regarding the removal of the convertible top to gain access to the hydraulic motor for removal. The hydraulics could not be released due to a broken pull release done prior to receiving the vehicle. It was determined that the motor did need replaced and that was communicated back to you. The only thing that was needed was additional time to remove the assembly in a non-traditional manner. I did try to reach out and left you a voice mail. If you would like to discuss this matter further, please contact the shop at 716-665-2501. Tim- Service Manager
- I-86 Truck Repair & Auto Service